CUMMINS® SVAM POWER PLANTS

About

Cummins SVAM is one of the leading power solutions providers for all your power needs. SVAM Power Plants is an authorized Cummins service dealers incorporated since the year 1981. They started with an engine population of 650 and a team of 16 members to support Cummins customers. Today, SVAM is proud to be regarded as one of the biggest dealers in the country and is an ISO 9001:2008 certified company. They have an engine population of approximately 10250 engines and cater to over 5000 Cummins customers with a team of more than 400 employees. D.G. sets account for 98% of the engine population in our area.

The areas Cummins SVAM Power Plants operates are Faridabad, Gurgaon, Rewari, Bhiwani and Mahendergarh districts in Haryana, India. The mission at SVAM is to reduce the down time of your engine. SVAM is committed to surpass their clients expectations at all times. SVAM has it's head office in Faridabad and branch offices in Gurgaon, Sonepat, Bahadurgarh and Rewari. Their customers include MNC’s, real estate developers and shopping malls; all of whom rely on SVAM’s 24/7 uninterrupted power supply & service.

The Challenge

To re-design their corporate website and enhance customer interaction on the website. Also to enables tools that would help Cummins SVAM Power Plants to handle customer support in a fluid manner.

 

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The Results

» An informative website.

» Enhanced customer support efficiency by effective query distribution to relevant service unit.

» Social activation leading to engaged customers and staff members on various platforms.

The Tactics

CMS based system was deployed which helped Cummins SVAM Power Plants to manage their website internally as and when new products and services were introduced. Social Media Activation also helped engage their staff with customer queries effectively.